We are here to help

How can we help?

Every question about safe water deserves a clear answer. Choose the door that fits you, pick the topic closest to your need, and open a ticket, or reach us directly on WhatsApp, by phone, or by email. Whichever way you write, a real person reads it and replies.

Tell us who you are

We look after two kinds of customer, and the help each one needs is a little different, so tell us which describes you and we will point you the right way.

I am a household customerYou buy Aquatabs for your home, your family, or your travels, and you want quick, plain guidance on dosing, delivery, or an order you have placed.Start here →I am a businessYou buy for an organisation, a clinic, a hotel, an NGO, or a reseller, and you need pricing, quantities, documentation, or a standing supply arrangement.Start here →

Open a support ticketFill in as much as you can. Only your name and your message are required, and a reference number appears the moment you send it, so you always have a thread to quote back to us.